Conference Services FAQs
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What are Conference Services' office hours?
The Office of Conference Services is open from 8 a.m. - 4:30 p.m. Monday-Friday. If you are coming in to speak to someone, feel free to call and make an appointment.
Do I need insurance to stay on campus?
Yes. Rockhurst requires that conference organizers have liability insurance naming Rockhurst as a payee in the event of injury or damage to facilities. Rockhurst has partnered with TULIP Insurance to make this a simple and easy process. Call or email if you have any questions regarding insurance.
Is there Internet available?
Wireless internet is available to all summer conference guests who bring their own devices. More information about how to connect to the Internet will be provided to you and your group during the contracting process.
Is campus security available?
Yes. The Rockhurst University security department is on duty seven days a week, 24 hours a day, and can be contacted at (816) 501-4010 or by simply dialing 4010 from any campus phone. Red and blue phones throughout campus a directly connect to Security dispatch. Campus security can provide escorts at night, and some minor vehicle assistance.
When is check-in and check-out?
Check with your conference planner about scheduled times for check-in and check-out.
Can we supply our own caterer?
The University does not allow outside caterers on campus due to an exclusive food service contract with Chartwells food services. To set up catering for your event, contact Chartwells at (816) 501-4011.
What are the university's policies regarding residential conferences, and where can I find that information?
View the Conference Policies regarding residential conferences.
Do we have to pay to park on campus?
Parking is complimentary for all our guests. See the campus map for more details about the locations of parking lots on campus.
Is there an ATM on campus?
Yes. There is a UMB ATM located on the second floor of Massman Hall.
Are computers available for our use?
Due to our campus technology security, the university is unable to offer computer usage to anyone other than Rockhurst students and employees. However, there will be wireless internet available on campus for anyone who brings their own devices.
Whom do I ask if I have a question on the day of the event?
Conference Assistants are available on the day of events and during all camps and conferences. Each group's primary contact will receive an email before their event with the Conference Assistant phone number.
Are there laundry facilities in the halls?
The basement of each residence hall is equipped with complimentary laundry facilities.
Can I smoke or drink on campus?
All our conference facilities are tobacco- and alcohol-free. Smoking is not permitted anywhere on campus.
When is housing available for conference groups?
Housing is available only during the summer, usually mid-May until July 31.
Is a campus map available?
Yes. See campus map.
Can children be accommodated in the halls?
Yes, children can be accommodated on campus. Conference Services will review additional policies during the contract process if you are hosting minors on campus.
I'm locked out of my room/townhouse/apartment. What can I do?
Contact the Conference Assistant (CA) at (816) 783-0127. If you cannot reach the CA, contact Security by dialing (816) 501-4010 or use any red phone, and an officer will let you into your room.
