What is the Communication Focus?
These communication area courses are designed to provide actionable takeaways for participants to improve their own skill at communicating effectively. The learning outcomes for the communication focus include:
- How to improve your listening
- How to become a more effective speaker
- How to exhibit more executive presence in your professional communication
- Understand the role of conflict in professional group settings and how to manage it
- Understand and reflect on various negotiation behaviors
- How to create win-win solutions using negotiation techniques
Course Descriptions:
Effective Listening. Listening is a critical communication skill for managers. This course will focus on three areas. First, participants will understand how assumptions about communication actually discourage listening. Second, participants will learn their dominant listening habits, which will uncover unconscious biases. Finally, participants will learn how to listen more effectively to others in an effort to gain greater connections, make better decisions, and impact the bottom line. (1 credit hour)
Executive Presence. This course will focus on developing executive presence and practice the professional communication skills critical for successful managerial and executive leadership. (1 credit hour)
Conflict Management. This course delves into central concepts of conflict management. Through various activities and readings students will develop an understanding the role of conflict in organizations, appropriate responses to conflict, and alternative dispute-resolution procedures available when necessary. Students will be able to apply concepts to their own experience. (1 credit hour)
Negotiation. This course explores and presents strategies for students to be more effective as negotiators. (1 credit hour)